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Why You Need Your Own Email Address

As a participant in self-direction, having your own email address makes it much easier for us to keep you updated with the latest in self-directed care and for us to contact you quickly and easily.

At Public Partnerships | PPL, our mission is to “transform more lives by making self-direction easier for all.” And as part of this mission, we want to make sure it’s easy for you to contact and communicate with us and vice versa.

One of easiest and quickest ways to do this is through email. Now, we know you may not have an email address right now or not understand why an email address makes it easy for us to contact you and for you to contact us. 

This is exactly why we wrote this blog. Keep reading to learn:

  • 8 reasons why you need an email address
  • 6 benefits of having an email address
  • Why PPL needs your contact information
  • How PPL will use your email address
  • How to create an email address

 

8 Reasons Why You Need Your Own Email Address

You need your own email address for these 8 reasons:

  1. It makes it easy for us to keep you updated with the latest news about your self-direction program and services.
  2. It’s a fast and easy way for you to contact us. Your PPL representative is easy to contact through email and can help you out with any questions or concerns you have.
  3. You can easily access MyAccount and use it to manage all aspects of your self-directed program. 
  4. Having your own email address makes it simple for us to help you when you need it most. 
  5. When you have your own email address, you can securely and privately access your medical records and doctor’s notes from your own home. 
  6. A personal email address gives you privacy, security, and peace-of-mind that your private information and medical records are only available and accessible to you. 
  7. As we roll out new online tools and upgrade our MyAccount portal, having your own email address makes it easier for you to benefit from all of the services we offer at PPL.
  8. Take control of your personal information and know that it is protected and stored securely – accessible only with your personal email address.

Along with having your own personal email address, it’s important that you update your contact information with us. If your phone number changes - please let us know. 

We need to know that we can contact you and keep you updated with the latest news about self-direction and your services and care.

 

What is MyAccount?

MyAccount is our new web portal for self-directed care participants and care/support workers:

  • Speeds up the enrollment process for participants and care/support workers.
  • Easier management of self-direction personal information and program documentation.
  • 24/7 access to your self-direction personal information, timesheets, provider details, and electronic information.
  • Easier problem solving with the ability to identify and resolve issues quickly.
  • Create and manage your online information with PPL when it is easiest and most convenient for you. 365-24/7 access to your PPL account and information.
  • Quickly create a PPL account and take advantage of our self-service features.
  • Get visibility into the automated enrollment and hiring process of your care/support workers with auto-email and electronic/e-signature capabilities.
  • 24/7 access to your account details, budget management, and payroll progress.
  • Access everything related to your program easily from the comfort of your own home. 

We want you to use and benefit from MyAccount. To use and benefit from MyAccount – you need your own email address.

 

6 Benefits of Having Your Own Email Address

6 benefits of having your own email address:

  1. You can easily manage your self-direction program from home.
  2. Access your self-direction program details, timesheets, and provider information when it’s convenient for you.
  3. Easy and quick access to the PPL customer service team. Quickly send us an email.
  4. Makes it easy for us to update you with new programs, services, and PPL news.
  5. Securely and privately access your private health care records online. Almost 90% of office-based doctors have an online medical records system. Being able to access your medical records online means that doctors can guarantee that they have your most up-to-date contact information when they need to share important health updates quickly, efficiently, and privately.
  6. Take advantage of our online portal – MyAccount and use it to manage and view every aspect of your self-direction program. 

 Why PPL Needs Your Latest Contact Information

PPL needs your latest contact information because it’s important we can contact you with important updates to self-direction and PPL services.

When we have your up-to-date phone number and email address, it helps us streamline your care and serve you more efficiently.

How PPL Uses Your Email Address

We only use your email address to contact you about your self-direction program and PPL services. We do not share your email address with anyone.

Your email address is stored securely – ensuring it cannot be used by anyone but PPL employees to contact you about your self-direction program and PPL services.

How to Create an Email Address

Use the instructions below to create an email address:

  • Gmail
  • Yahoo!
  • Outlook

How to Create a Gmail Email Address

  1. In your Internet browser, type google.com or open the main Google home page.
  2. Click the envelope icon or Gmail in the top corner of your screen.
  3. Click Create account. 
  4. Enter your First Name and Last Name. 
  5. Enter a username for your Gmail account. Your username should be easy for you to remember. For example, use your first name the first two letters of your last name. 
  6. Enter a secure password. Make sure this is a password you can remember but not one that is easy to guess. For example, do not use the name of your cat or dog, street name, name of your children, or your name.
  7. Click Next.
  8. Enter your Phone Number and Birthdate. This information is used to secure your account and make it easy for you to recover your password in case you forget it.
  9. Click Next.
  10. Agree to the Gmail terms and services. Read the terms and click I Agree. 

How to Create a Yahoo! Email Address

  1. In your Internet browser, type yahoo.com.
  2. Click the mail icon in the top right corner of the screen.
  3. Click Create Account.
  4. Enter First Name and Last Name.
  5. Enter a username for your Yahoo! account. Your username should be easy for you to remember. For example, use your first name the first two letters of your last name. 
  6. Enter a secure password. Make sure this is a password you can remember but not one that is easy to guess. For example, do not use the name of your cat or dog, street name, name of your children, or your name.
  7. Enter your Phone Number and Birthdate. This information is used to secure your account and make it easy for you to recover your password in case you forget it.
  8. Click Continue.
  9. To secure your account, Yahoo! sends you a code to verify your account. Choose to receive this code with either a Phone Call or Text Message. When you receive the code, enter it to confirm and verify your account. 

How to Create an Outlook Email Address

  1. In your Internet browser, open Google and type Outlook.
  2. In the search results, click Outlook – free personal email and calendar from Microsoft. This should be the first option in the search results. 
  3. Click Create Free Account.
  4. In New Email, type a username for your email address. Your username should be easy for you to remember. For example, use your first name the first two letters of your last name. 
  5. Click Next.
  6. Enter a secure password. Make sure this is a password you can remember but not one that is easy to guess. For example, do not use the name of your cat or dog, street name, name of your children, or your name. Click Next.
  7. Enter First Name and Last Name. Click Next.
  8. Enter your Birthdate. This information is used to secure your account and make it easy for you to recover your password in case you forget it. Click Next.
  9. Complete the Security Puzzles to prove you are a real person. Click Next.

 

Thank you for creating an email account. Now that you have your own email account, it’s much easier for you to contact us and for us to contact you.

Now that you have your own email address, we suggest you watch these videos about how to use MyAccount. 

As always, the PPL team is here for you. Contact us with any questions you have about self-direction, MyAccount, and how we can help you.