All new direct deposit set ups require a bank pre-note. This means that your first paycheck will be a physical check in the mail, please expect it 3-5 business days after payroll.
To review your paystub, please log into MyAccount.
Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us.
Customer Service Phone: 1-800-256-2913
Customer Service TTY: 1-800-360-5899
Customer Service Email: PPLARK-CS@pplfirst.com
PPL is currently working with Arkansas on their electronic tax filing system. You may receive an official, routine letter from the state regarding this situation. These letters are informational, and NO fines or penalties will be incurred. We want to make sure you know all payments have been made appropriately.
We are in direct communication with the Arkansas Tax Department to resolve this matter and we are working diligently to prevent any inconvenience. Thank you for your continued trust in our services.