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Notice: Change of PPL Email Address

Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us. 

 

VA Optima Tax Notice

Any tax-related inquires? Please contact PPLtaxquestions@pplfirst.com

Accessibility
BetterOnline™ Login Registration
Virginia Optima Health
In this section
  1. Overview
  2. Program Documents
  3. Contact Information

Overview

Virginia's Consumer-Directed Fiscal/Employer Agent Services support people who are eligible for Medicaid through Managed Care Organizations (MCOs) and choose to direct their own services. Attendants provide personal care services for participants in these programs:

  • Cardinal Care Waiver (Formally known as EDCD/Tech Waiver)
  • Early and Periodic Screening, Diagnosis and Treatment (EPSDT)

Participants can

  • Manage authorized service hours to meet assessed needs and goals
  • Recruit, hire, manage, and dismiss employees
  • Monitor the utilization of services online whenever they want
  • Submit and monitor timesheets online using the BetterOnline™ web portal

 

Who we serve

  • The elderly
  • Individuals with disabilities

 

Services

  • Enrollment support - We help you with participant and worker enrollment
  • Employment tax requirements - PPL handles all employment-related tax requirements for participants
  • Payroll - PPL processes payroll for the service workers using funds from the participant's allocated budget
  • Customer service - Our professional Customer Service Representatives are available 6 days a week to assist you