Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us.
Have questions? We have answers!
If you are a new consumer enrolling in one of the TennCare Consumer Directed Programs, your Supports Broker will be reaching out to you about the enrollment process, including the use of the online enrollment tool. If you are currently enrolled in one of the TennCare Consumer Directed Programs and receiving services, contact your Supports Broker, and they can help walk you through the online enrollment process.
Download the following materials to begin using the Time4Care mobile app:
For further questions, ask a Customer Service representative.
The telephony option is for workers who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the Participant's landline must be registered with Support Broker.
Telephony will not work until after the landline is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system.
Participants should first call PPL Support Broker to register their landline phone.
To submit a shift as an Worker or approve/reject a shift as a Participant you will call this dedicated telephony number: 833-204-9043
Can't find the forms you're looking for? You are always welcome to call your Supports Broker or our customer service team.
PPL is no longer providing services for TennCare's self-directed programs. Please email your W-2 and tax related questions to PPLTaxQuestions@pplfirst.com