Electronic Visit Verification (EVV)

Did you know that EVV is now available in your program? You can download and begin using the Time4Care™ app today!

Have questions? We have answers!

• Check on the new EVV section on the public website for instructions on how to download the app as well as frequently asked questions
• Still unclear? Email us at ppl_cs_evv@pcgus.com

Did you know that Public Partnerships provides an easy to use mobile app for submitting and approving time?

If you are a new consumer enrolling in the TN Katie Beckett Program, your Support Broker will be reaching out to you about the enrollment process, including the use of the online enrollment tool. If you are currently enrolled in the TN Katie Beckett Program and receiving services, contact your Support Broker, and they can help walk you through the online enrollment process.

Not sure how to begin?

Download the following materials to begin using the Time4Care mobile app:

• How to Download
• Time4Care User Guide

For further questions, ask a PPL Customer Service representative.

Telephony Option for EVV Instructions

The telephony option is for workers who do not have access to a smart device, such as a smart phone or tablet, to clock-in and clock-out via the PPL mobile application. In order to use the telephony option, the Participant's landline must be registered with Support Broker. 

Telephony will not work until after the landline is registered. If you call the telephony number from any phone that is not registered, you will not be able to submit or approve shifts through the system. 

Step 1: Phone Line Registration

Participants should first call PPL Support Broker to register their landline phone. 

Step 2: Submitting and Approving Shifts

To submit a shift as an Worker or approve/reject a shift as a Participant you will call this dedicated telephony number: 877-908-1756

Step 3: Worker will

1. Dial 877-908-1756
2. Enter last 4 digits of your Social Security Number (SSN) and Date of Birth
3. Select Program Member from list
4. Follow prompts to start new, modify, or end shift
5. If needed follow prompts to correct and resubmit entries

Step 4: Participant/Authorized Representative will

1. Dial 877-908-1756
2. Verify identity by entering Last 4 digits of SSN and DOB
3. Select Attendant from list
4. Follow prompts to review and approve or reject any submitted shifts 
   
   

Electronic Visit Verification (EVV) Documents

• EVV FAQs
• EVV TennCare Consumer Direction Compliance Memo
• EVV Time4Care Quick Guide
• NEW: Time4Care EVV Usage Feature - Members
• NEW: Time4Care EVV Usage Feature - Workers