Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us.
As a reminder, the pandemic-related flexibility that allows reimbursement to spouses, or parents of children under age 18 for providing personal care services to waiver eligible consumers will end on February 29, 2024. For more information, please visit: https://dmas.virginia.gov/for-providers/long-term-care/waivers/legally-responsible-individuals/.
NOTE: If you are not a parent/step-parent/legal guardian of a consumer that is a minor nor a spouse of the consumer, this change does not apply to you. No action is needed.
Effective January 1, 2024, the attendant hourly pay rate will increase five percent for the
Consumer Direction Program. The new rate will be reflected on the 12/21/23 – 1/3/24
payroll for Schedule A and the 12/28/23 – 1/10/24 payroll for Schedule B and forward.
No action is required.
PPL Connect is coming to Virginia!
Are you looking to gain experience or just looking for additional work? If you are someone who wants to support your community and make money while doing it, check out PPL Connect. PPL Connect links people looking to hire someone like you to support them in their home.
A Message from the Department of Medical Assistance Services (DMAS)
The pandemic-related flexibility that allows parents of children under age 18 and spouses to be reimbursed for providing personal care services will end on November 10, 2023. To ensure a smooth transition, Employers of Record should search for an alternate caregiver as soon as possible.
Your services facilitator should be able to assist in locating resources to find qualified attendants and steps in the hiring process. The Consumer Directed Services Employer of Record Manual provides helpful information on hiring attendants. The EOR manual can be found on the DMAS website at: https://dmas.virginia.gov/for-providers/long-term-care/waivers/.
DMAS is awaiting Federal approval to permanently allow parents of minors and spouses to be paid to provide personal care services when no one else is available. EORs will have to show their recent efforts to hire an attendant, and no one else is available. DMAS will provide training for families and providers once Federal approval is received.
SPECIAL NEWS: One-Time COVID-19 Supplemental Support Payment Information
The Department of Medical Assistance Services (DMAS) will provide Consumer-Directed (CD) Attendants who worked anytime between July 1, 2021 and September 30, 2021 with a Covid-19 supplemental support payment of $1,000. This one-time, pre-tax payment is subject to all applicable taxes and withholdings, including garnishments.
In order to be eligible for the supplemental payment, the attendant must have:
To qualify for the one-time payment, eligible attendant work hours must be submitted, approved and paid no later than December 31, 2021. Time submitted after the deadline will not qualify the attendant for the supplemental payment, even if they worked during the eligible timeframe.
A Virginia Medicaid bulletin regarding the one-time supplemental support payment was issued November 1, 2021. DMAS anticipates payments will be made no later than March 2022. Eligible attendants will receive their payment from one of three Fiscal/ Employment Agents: Consumer Direct Care Network, Public Partnerships, LLC, or ACES$ Financial Management Service.
For more information and answers to your common questions, check out this list of Frequently Asked Questions on the special, one-time support payment.
As more details become available, information will be posted on the DMAS website at: https://www.dmas.virginia.gov/#/covid.
Virginia Sick Leave Information and Frequently Asked Questions
For information about the Virginia Paid Sick Leave policy updates, please click the links below.
VA Paid Sick Leave One-Page Information Sheet
Updated: VA Paid Sick Leave FAQs
To prepare you for this change, PPL conducted training sessions for Service Facilitators, and additional training for Consumers and Attendants on October 12th and 14th. If you were unable to attend, or if you wish to view the material from the training session which best suits your program role, you can access that material below.
Click the link below to access the training material based on your role: Service Facilitator or Consumer/Attendant.
VA Sick Time Service Facilitator Training Material
VA Sick Time Consumer/Attendant Training Material
A warm PPL 'thank you' to all who attended our training sessions.
The new MyAccount web portal is now available to you!
Public Partnerships | PPL is proud to announce that beginning May 10th, BetterOnline will transition to the new MyAccount web portal.
This new system is designed with you, the user, in mind allowing flexibility to view your program information, manage your account details and even enroll a new provider. In the coming days, you will see communications about setting up your account, training opportunities and a new host of materials to make the transition as easy as possible.
MyAccount Live-Event Training sessions recordings are available for your re-viewing needs!
Please click on the link below to access each of the training sessions uniquely crafted to meet the needs of our Service Facilitators, MCO clients, Consumers and Providers.
Have you already taken our training session? Great!
We value your feedback and offer this survey which takes less than 3 minutes.
MyAccount User Guides and Frequently Asked Questions (FAQs)
To assist all VA users in the transition to MyAccount, we continue to offer the latest user guides and frequently asked questions (FAQs) reference sheets based on your role within the VA Cardinal Care program.
Program Participants
Providers/Attendants/Care/Support Workers
Service Facilitators/Case Managers
Click here for your Service Facilitator/Case Manager user guide
Click here for your latest Service Facilitator/Case Manager FAQs
NEW! - COVID-19 Update! Effective 4/20/20, the Centers for Medicare and Medicaid Services (CMS) has granted the Department of Medical Assistance Services (DMAS) approval to allow parents of children under the age of 18 and spouses to provide paid personal care/personal assistance services during the emergency period. For additional resources and answers to some frequently asked questions, please visit www.publicpartnerships.com.
PPL Connect is coming to Virginia!
Are you looking to gain experience or just looking for additional work? If you are someone who wants to support your community and make money while doing it, check out PPL Connect. PPL Connect links people looking to hire someone like you to support them in their home.